Mobile Repair Technician

Job Description

About the company

Our client, Likewize, is a global brand who is a leader in technology services for some of the biggest names on the planet. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. Likewize operates in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

About the role

Based in the Vancouver Metro Area, the Likewize repair technician is the ‘face’ of the company. Whether it’s interacting with the end customer at their home, or place of work, or driving Likewizes' unique mobile service centre courteously around bustling streets, you are representing Likewize at all times.

When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a Likewize accredited technician you are responsible for troubleshooting and repairing customers’ devices accurately, efficiently and to the very highest of standards to ensure best in class customer experience first time, every time.

Pay Range: $20-25 per hour ~ based on experience

Work Environment: Fully Remote ~ must be able to service customers in the Vancouver metro area

What you’ll be doing

• Using Likewize systems, ensure you attend all customer repair bookings on time and within the confirmed timeslot having collected daily parts required first.
• Meet and greet customers (at a location of their choosing. This could be their home or place of business) and complete all inbound quality control procedures.
• Complete all repairs within pre-defined timeframe.
• Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.
• Ensure that you, the mobile workshop, and surrounding area are always presentable and maintained to a high standard.
• Oversee vehicle condition and escalate any maintenance required to Likewize manager or head office.
• Check tools and equipment are all present, correct and in good condition.
• Keep customers proactively informed of any delays or problems.
• Seek opportunities for business improvements and raise these to the relevant stakeholders.
• Actively collect feedback and referrals from customers.
• Proactively promote the Likewize service to attract new customers as required by the business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity, and parking in a prominent position when idle.