General Labour – Morning Shifts

Customer Service Representative

Customer Service Representative


Vancouver, British Columbia

Job Type



Job Description

TRG is hiring Customer Service Representatives in Vancouver, BC!

Pay Rate: $20 per hour, weekly pay, every Friday!

Shift: Monday to Friday | 9:00am to 5:00pm

What you'll be doing:

  • Handling incoming or outgoing customer calls and email communications for various Canada Post Corporation business
  • Responsible for order management, account inquiries, customer queries or support issues
  • Data entry of orders, returns and/or inquiries in designated systems
  • Daily interaction with diverse customer base.
  • Applies decision / service controls
  • Updates systems daily with inquiry detail and status tracking and trending purposes
  • Incident management - Research / creation / management / reporting / follow-up
  • Complete necessary management reports as required

Job Requirements

Experience and Skills required:

  • Demonstrated knowledge of SAP would be an asset
  • Demonstrated knowledge Microsoft Windows:  Word/Excel/PowerPoint/ Access an asset
  • Demonstrated ability to establish facts and draw valid conclusions
  • Demonstrated ability to provide Customer / Vendor communication (oral and written) in a fast paced and time sensitive environment
  • Demonstrated ability to answer calls from various Canada Post customers, taking down the information on their orders, creating inquiries and /or returns in an accurate and detailed fashion

What we need from you:

  • Demonstrated experience in Customer Service
  • Excellent Attendance Record (Attendance Management Policy) and adheres to Company Policies
  • Excellent communication skills both oral and written
  • Excellent Organization, reporting skills and attention to detail
  • Team orientated and dependable
  • Updated Security Clearance will be initiated upon hire

Why you'll love working here:

  • Temp to Perm Opportunity Excellent benefits offers upon perm hire!
  • Weekly pay, get paid every Friday!
  • A steady working environment with year-round work
  • Opportunities to grow & advance within the company
  • Join a world-class order fulfillment and distribution center!

How to Apply:

If you consider yourself an experienced Customer Service Representative or looking to gain exposure in this industry, please apply directly to this position!